CART

SLA

Service Level Agreement

 This Agreement provides the right under certain circumstances specified below, for a Customer to receive Service Credits in the event of failure by Climax Hosting Data Centers to provide Services to the Customer in accordance with the Agreement.

Customer acknowledges that Climax Hosting Data Centers has the talent and knowledge to meet the expense of the Services. The Customer has shown his inclusion in availing the Services provided by Service Provider by helpful the terms and conditions mentioned in this Agreement and the usual of the Service as provided in this SLA.

"Downtime” shall intend the duration of the Service Outage, calculated in aggregate number of hours in respective month. Climax Hosting Data Centers have full rights to down any server if any emergency comes.

"Emergency Maintenance" This will be treated if any issue occurs at server side like network failure, any software up gradations, and any maintenance relate work.

"Network" We have multiple network services provider

Customer acknowledges that Climax Hosting Data Centers has the talent and knowledge to meet the expense of the Services. The Customer has shown his inclusion in availing the Services provided by Service Provider by helpful the terms and conditions mentioned in this Agreement and the usual of the Service as provided in this SLA.

"Up time" We have up time guaranteed with 99.99% SLA. For more information visit our terms & condition.

"Total Up time" shall mean 24 hours 365 days a year (year is defined as epoch of 365 days).

24*7*365 Days support Climax Hosting Data Centers guaranteed you to get best to best support every time. Our Experienced & expert team is ready to assist you 24*7*365 days.

 "Bandwidth" We guarantee that we'll always have sufficient bandwidth hence your site will never be slowed after that to by overused bandwidth.

"Server Delivery" Server will be delivered within 5-7 hours (May not exceeded more than 24 business hours) after successful payment conformed by our billing team. For large IPs server may take 48-72 hours to deliver. For Shared & Re-seller hosting we may deliver within 1-2 hours.

"Billing" Billing date will be started from the same day when you get the server access as this is our norm.

Payment Condition:

The Service charges are as per the terms and conditions mentioned in quotation. All payments have to be remitted before 7 days of the due date as mentioned in the bill. Climax Hosting Data Centers reserves the right to discontinue the services in case of delay in or non-payment of the billed charges.

"Termination of Services" The Customer reserves the right to terminate the agreement and service by giving a 10 days’ notice in writing.

For Sales Inquiry

Call - 9929867019

Email - sales@climaxhosting.com

Our dedicated Support team is ready to support all your technical issues, round the clock 24*7*365

Phone Support:

Call / Whatsapp - +91-9929867019

Email Support:

support@climaxhosting.com

climaxhosting@gmail.com

Online Live Chat Support

Visit our website (www.climaxhosting.com) and click on the right button (chat icon) that says “Online /Offline” Put your contact details and proceed for live chat.

 

We Accept:

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